Frequently Asked Questions

We are a reservation based shop but can occasionally take walk-ins. To see if we have walk-in availability for the day please call 909-627-6662

We call the moment your pet is ready and ask for pets to be picked up within 90 minutes of call time. 

We recommend starting a puppy with grooming as soon as they get their Parvo vaccine (usually at 3-4 months). The earlier, the better. It’s ideal to come weekly or bi-weekly for a bath and tidy for the first 6 months so we can train and work with your dog on getting them used to grooming and they can socialize too!

We aim for:

• 3-5 hours for a full groom
• 3 hours for a bath and tidy
• 2-3 hours for a short coated bath
• 3-5 hours for cats

Working with animals is unpredictable, so exact times can be hard to determine. We can always work around your schedule. Live your life! The first appointment is always the fastest.

If you need your dog back by a certain time, let us know when you make your appointment and we can accommodate.

Please always leave extra time for hugs and kisses!

We always call as soon as your pet is ready. 

If you take a peek in the window before you come in if you arrive earlier than the phone call, and if your dog is still on the table, hold off on coming in, just in case your dog sees you. Oftentimes once they see their parents, it’s tough to finish the groom.

We like to work with your pet to help accommodate their needs and go at a pace that helps to keep them safe, happy and stress free.